Privacy Policy

The Platform is owned and operated by Aspera Group Inc., which hosts and protects the information you enter. She Heals Locs (the Studio), an independent licensee of the Platform, receives the information it needs to prepare for and manage your appointment. Both use it only for the purposes described here.

Your name, email address and phone number; your consultation answers about your hair and goals; an optional photo of your hair; your appointment details; and records of the policies you agreed to, with the date and time. When you pay, Stripe collects your card details directly — the Platform never sees or stores a card number.

The Platform keeps minimal technical logs (such as the network address a request came from) to keep the service secure and to prevent abuse — for example, to limit repeated payment attempts.

To build your loc profile and recommendation; to reserve, move, cancel and remind you about your appointment; to send your confirmation, appointment link and any balance request by email; to let the Studio prepare for your hair; and to keep a record of the agreements you accepted.

Your consultation answers (never your photo or contact details) are sent to an artificial-intelligence provider to generate your recommendation and to answer questions you type into the ASK assistant. Those answers are grounded in the Studio’s menu and policies.

The Studio’s street address is private. It is sent to you only after you have booked — in your confirmation email and on your private appointment page — for the safety of the Studio and its clients.

Stripe, Inc. processes every payment, including on the Studio’s connected account, and handles your card details under its own privacy policy.

A small number of other service providers act on our instructions and under contracts that bind them to protect your information: a cloud hosting provider (which also stores any photo you share), a database provider, an email delivery provider, and an artificial-intelligence model provider that receives consultation answers only — never your name, contact details or photo — to generate recommendations and answer ASK questions. A current list of these providers is available on request from the Platform contact below.

We do not sell your information, and we do not share it with anyone else except when the law requires it.

A photo you share during the consultation is stored privately and shown to the Studio to prepare for your appointment. Use of any before-and-after photo or video for the Studio’s educational or promotional purposes happens only with the separate, optional consent you may give before paying, and you can withdraw that consent at any time by contacting the Studio.

Your profile and appointment history are kept so the Studio can care for your hair over time and so agreements and payments can be evidenced. You can ask the Studio to delete your profile and photo at any time; records tied to a payment are kept for as long as accounting and dispute rules require.

You can request a copy of the information held about you, or ask for corrections, by contacting the Studio or the Platform at the addresses below.

Connections are encrypted, payments are handled entirely by Stripe, appointment links are signed and expire after 24 hours, and the Studio’s own access is protected by a password with lockout. No system is perfectly secure, so please keep your appointment link private.

The Platform is intended for adults booking for themselves or, where the Studio permits, for a child in their care. We do not knowingly collect information from children directly.

We may update this policy; the date at the top shows the current version. Questions about the Platform: asperagroup@gmail.com. Questions about your appointment or the Studio’s use of your information: the Studio.